Terms of service
This website, www.ivyleighton.com, is operated by Ivy Leighton. By browsing the site or placing an order you accept the terms below, which govern your use of all content, services and products available here. If you do not accept them, please do not use the website.
Who these terms apply to
They apply to everyone who uses the website: visitors, customers, and anyone who submits information through the site. Features and tools we add later fall under the same terms.
Eligibility and acceptable use
By using the website you confirm that you meet the legal age requirement where you live, or that you have the consent you need. You agree to use the site lawfully. Attempting to disrupt, probe or damage the platform, including uploading malicious code or scraping the site at scale, is not permitted.
Access to the service
We may restrict or suspend access to the website or parts of it for operational, legal or security reasons. Content you submit, other than payment data, may travel across networks and be adapted to technical requirements. Payment information is processed through encrypted systems by our payment providers.
Reproducing, reselling or otherwise commercially exploiting any part of the service without our written permission is not permitted.
Product information and accuracy
We aim to describe products and display colours as accurately as we can, but screens vary and a garment on your monitor will not always match the one in your hands exactly. We do not warrant that every detail on the site is complete, current or free from error. If a product page contains an obvious mistake, we reserve the right to correct it.
Prices, availability and VAT
All prices are shown in pounds sterling and include VAT where applicable. Stock is limited and availability can change while you are browsing. We may update prices, adjust product specifications, or withdraw an item from sale at any time before your order is accepted.
Orders
Your order is an offer to buy. The contract comes into existence when we confirm the order and dispatch the goods. We may decline or cancel an order where we suspect fraud, where the information given is incorrect, where an item turns out to be unavailable, or where a pricing error has occurred. If we cancel, you are not charged, and any payment already taken is refunded in full.
You are responsible for giving accurate delivery and billing details. Where we need to tell you about a change or a cancellation, we use the contact details you entered at checkout.
Delivery and returns
Delivery times, carriers and shipping costs are set out in our shipping policy. Your return rights and the return process are set out in our return and refund policy. Both form part of these terms.
Third-party services
The website uses third-party tools and links to external platforms. We provide them without warranty and you use them at your own risk. We are not responsible for the content, availability or practices of third-party services.
Content you submit
If you send us feedback, suggestions or other material, we may use it without restriction unless the law requires otherwise. You confirm that anything you submit is yours to submit and does not infringe anyone else's rights.
Personal data
We handle personal information in line with our privacy policy.
Prohibited conduct
You must not use the website for unlawful purposes, infringe intellectual property rights, transmit harmful software, harvest data without authorisation, or interfere with the security of the site. Breaching this section may end your access.
Limitation of liability
We do not warrant that the website will run uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded, including your statutory rights as a consumer.
Indemnity
You agree to indemnify Ivy Leighton against claims arising from your breach of these terms or your misuse of the website.
Severability
If a provision of these terms is found unenforceable, the remaining provisions stay in force.
Termination
We may suspend or end your access if these terms are breached. Obligations already incurred remain valid.
Entire agreement
These terms, together with the policies referred to in them, are the whole agreement between you and Ivy Leighton about your use of this website.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this choice of law does not deprive you of the protection of mandatory consumer rules in your country of residence.
Changes to these terms
We may revise these terms by publishing an updated version here. Continuing to use the site after an update means you accept the revised version. The version that applies to your order is the one published when you placed it.
Customer Support
Store Name: Ivy Leighton
Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany
Warehouse Address: 196 Park Rd N, Birkenhead CH41 8AD, United Kingdom
Email: info@ivyleighton.com
Tel.: [TELEFONNUMMER EINSETZEN]
Contact Form: Contact
Customer service hours: Monday to Friday: 8:00 AM – 6:00 PM (GMT)
We aim to respond within 24 hours (Monday–Friday).