Shipping policy
Every Ivy Leighton order ships free within the United Kingdom. This page tells you when your parcel leaves us, when it should arrive, and what happens if it does not.
Order cut-off time
Orders placed after 5:00 PM (GMT) enter processing on the next business day. Orders placed at the weekend or on a public holiday start processing on the next business day as well.
Handling time
We process orders within 1 to 3 business days (Monday to Friday). Once processing is complete, your parcel is handed to one of our delivery partners.
Transit and total delivery time
Estimated transit time is 5 to 7 business days (Monday to Friday). Counting handling and transit together, orders typically arrive within 6 to 10 business days from the date of purchase.
These are estimates, not guarantees. Stock availability, your delivery address and courier workload all affect the actual date, and delivery volumes around sale periods and public holidays can add a day or two.
Delivery partners
We ship with Royal Mail, DPD and FedEx. Which carrier handles your parcel depends on your delivery address and the size of the shipment, so we cannot let you choose one at checkout.
Shipping fees
Shipping is free on all orders within the United Kingdom. There is no minimum order value and no surcharge at checkout.
Tracking your order
When your order ships you receive a confirmation email with a tracking number. You can follow the parcel on our parcel tracking page. Tracking data comes from the carrier, and it usually takes 24 to 48 hours after dispatch before the first scan appears. A tracking number that shows nothing yet is normal in that window.
VAT, customs and duties
We ship within the United Kingdom only, so no customs duties or import charges apply to your order. Any applicable VAT is already included in the price you see on the product page. There is nothing extra to pay on delivery.
Delivery area
Ivy Leighton delivers to addresses in the United Kingdom. We do not ship internationally at present.
If delivery does not succeed
If the courier cannot deliver because the address is incomplete or nobody is available to accept the parcel, they may attempt redelivery, leave a collection notice, or hold the parcel at a local depot or pickup point. If a parcel comes back to us, our support team contacts you to arrange a new delivery.
Please double-check your address at checkout. An address correction after dispatch is not always possible.
Lost or damaged parcels
Contact us as soon as you suspect something has gone wrong, and please include your order number. We open an investigation with the carrier. If the parcel cannot be located, you get either a full refund or a replacement shipment, subject to availability. If an item arrives damaged, photos of the item and the outer packaging speed the process up considerably.
Customer Support
Store Name: Ivy Leighton
Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany
Warehouse Address: 196 Park Rd N, Birkenhead CH41 8AD, United Kingdom
Email: info@ivyleighton.com
Tel.: [TELEFONNUMMER EINSETZEN]
Contact Form: Contact
Customer service hours: Monday to Friday: 8:00 AM – 6:00 PM (GMT)
We aim to respond within 24 hours (Monday–Friday).