Payment Policy

This page sets out which payment methods Ivy Leighton accepts, when you are charged, and how your payment data is handled.

Accepted payment methods

You can pay with Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay or Shop Pay. The methods available to you appear at checkout and depend on your device and your browser. Apple Pay, for example, only shows on Apple hardware.

Currency

All prices are shown and charged in pounds sterling (GBP). If your card is issued outside the United Kingdom, your bank may apply its own conversion rate and a foreign transaction fee. That charge comes from your bank and we have no influence on it.

VAT

Every price on the site includes VAT where it applies. Because we deliver within the United Kingdom only, no customs duties or import charges arise, and nothing further is due on delivery.

When you are charged

Payment is authorised when you place the order and captured when the order is processed. If we cannot fulfil an order, the authorisation is released or the payment refunded in full.

Security of your payment data

Payments run over an encrypted connection. Card details are entered into the systems of our payment providers, not ours; Ivy Leighton never sees or stores a full card number, and we cannot charge your card again without a new order from you.

Declined payments

If a payment is declined, the reason sits with your bank or payment provider and they are the ones who can tell you why. Common causes are an expired card, a billing address that does not match the one on file, or a limit on the account. Try a different method at checkout or contact your provider.

Pending charges

A cancelled or failed order can leave a pending authorisation on your statement for a few days. It is not a completed charge and it drops off on its own once your bank releases it.

Fraud prevention

Orders are screened for signs of fraud. We may decline an order or ask for confirmation of identity before dispatch, and we cancel and refund rather than take a risk with somebody else's card.

Refunds

Refunds go back to the payment method used at checkout. We cannot redirect a refund to a different card or account. Timings are in our return and refund policy.

Customer Support

Store Name: Ivy Leighton

Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany

Warehouse Address: 196 Park Rd N, Birkenhead CH41 8AD, United Kingdom

Email: info@ivyleighton.com

Tel.: [TELEFONNUMMER EINSETZEN]

Contact Form: Contact

Customer service hours: Monday to Friday: 8:00 AM – 6:00 PM (GMT)

We aim to respond within 24 hours (Monday–Friday).