Refund policy
If something you ordered from Ivy Leighton is not right, we would rather sort it out than argue about it. This page sets out exactly what you can return, how long you have, and who pays for what.
Return window
You can request a return within 30 days from the date your order is delivered. The delivery date on your tracking is what counts, not the date you ordered.
Condition of items
To be eligible for a return, an item must be unused and unworn, in its original condition, and returned with all original packaging, tags and accessories. We check every return before approving a refund, so please repack carefully.
Where this policy applies
Ivy Leighton delivers to the United Kingdom only. This return and refund policy applies to all orders delivered within the United Kingdom.
Your rights under UK consumer law
Nothing on this page limits your statutory rights. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have rights that apply regardless of what this policy says, including the right to cancel most online orders and the right to a remedy if goods are faulty, not as described, or unfit for purpose. Where our policy is more generous than the law requires, the more generous term applies.
Who pays for return shipping
If your item arrives damaged, defective or is not the item you ordered, return shipping is free of charge and Ivy Leighton covers all associated return costs.
If you are returning because you changed your mind, ordered the wrong item, or the size does not fit, you are responsible for the return shipping costs. Original shipping fees are not refundable.
Restocking fees
There are none. We do not charge a restocking fee on any return.
How to return an item
- Email us at info@ivyleighton.com with your order number and the reason for the return. Photos help if the item arrived damaged.
- Repack the item securely in its original packaging, with all tags and accessories included.
- Send the parcel using the return instructions and the carrier our support team gives you. Please do not send anything back before you have those instructions, or we may not be able to trace your parcel.
How refunds are processed
Once your return reaches us we inspect the item against the conditions above. Approved refunds are processed within 7 business days after inspection. Your bank or payment provider then needs a further 5 to 7 business days before the money shows up on your original payment method.
Refunds always go back to the payment method you used at checkout. We cannot redirect a refund to a different card or account.
Exchanges
For a different size or a different item, email info@ivyleighton.com and our team will arrange it. Exchanges depend on the replacement being in stock; if it is not, we refund instead.
Items that cannot be returned
For hygiene and safety reasons a small number of items are not eligible for return. Where that applies, it is stated clearly on the product page before you buy.
Customer Support
Store Name: Ivy Leighton
Business Address: Am Deckelsbach 1b, 79215 Elzach, Germany
Warehouse Address: 196 Park Rd N, Birkenhead CH41 8AD, United Kingdom
Email: info@ivyleighton.com
Tel.: [TELEFONNUMMER EINSETZEN]
Contact Form: Contact
Customer service hours: Monday to Friday: 8:00 AM – 6:00 PM (GMT)
We aim to respond within 24 hours (Monday–Friday).